support@plushstory.shop
We aim to reply within 1 business day, Monday to Saturday. For order help, include your PS order number so we can find you quickly.
What can we help with?
Order help
Delivery updates, address changes before dispatch, missing parcels or payment questions. Include your PS order number.
Email order supportReturns & damaged items
Send clear photos or a short unboxing video and your order number. Read the returns policy first.
Start a returnProduct questions
Need a size comparison or a better idea of what a plush looks like? Tell us which product and size you are considering.
Ask about a plushBulk & corporate gifting
Share the quantity, city, delivery date and budget. We will reply with options and timelines.
Plan a gifting orderSend a message
This form opens your email app with the message ready to send to our support inbox. If your device does not have an email app, use the direct email link above.
Store details
Plush Story is an online store based in India. Email is our primary support channel. For privacy requests, use the subject “Privacy request” so it reaches the right place.