1. About these terms
These terms govern your use of plushstory.shop and any order you place through it. By using the site or placing an order, you agree to these terms and our privacy policy. If you do not agree, please do not use the site.
Plush Story is an online store based in India. You can contact us at support@plushstory.shop.
2. Who can order
You must be able to enter into a valid contract under applicable Indian law and provide accurate contact and delivery information. If you are ordering for someone else, make sure you have permission to share their delivery details.
3. Products and images
We sell plush toys and related gifts. We aim to describe products accurately, but colours can look different on different screens, and soft toys can vary slightly in shape, size and finish. Approximate sizes are shown on product pages. Product photos may include props or styling that are not included with the product.
4. Prices and availability
- All prices are in Indian Rupees (INR).
- The total payable, including any delivery charge, is shown at checkout before payment.
- Prices and availability can change without notice.
- If a product is listed at an incorrect price or is no longer available after you order, we may cancel the order and refund the amount paid.
5. Orders and payment
Your order is an offer to buy. We accept it when we confirm the order after successful payment. Payments are processed by Razorpay. We do not receive or store your full card, UPI or netbanking credentials.
All orders are prepaid. Cash on delivery is not available. If a payment fails but money is debited, it is usually reversed by your bank or payment provider according to their timelines; contact us if you need help.
6. Delivery
Delivery is free across India. We aim to dispatch within 1–2 business days and deliver within 5–9 business days after dispatch, with remote PIN codes taking longer. These are estimates, not guarantees. Please see our delivery and returns policy for details.
Risk in the goods passes to you on delivery. Please check your parcel when it arrives and contact us within 7 days if something is wrong.
7. Returns and refunds
Our returns and refund process is set out in the delivery and returns policy. In short, contact us within 7 days of delivery for damaged, defective, incorrect or missing items, with photos or a short video. Approved refunds are made to the original payment method through Razorpay.
8. Cancellations
Email us as soon as possible if you need to cancel. We can usually cancel before dispatch and refund the full amount. Once dispatched, the returns process applies.
9. Using the site
You agree not to misuse the site, attempt to interfere with its security, scrape it at scale, or use it for unlawful purposes. We may restrict access if we believe there is abuse or a risk to other customers.
10. Intellectual property
The Plush Story name, logo, site design, copy and original images are owned by or licensed to Plush Story. You may not copy, resell or use them commercially without permission. Product images may originate from supplier catalogues and are used to present the products we sell.
11. Liability
To the maximum extent permitted by law, Plush Story is not liable for indirect or consequential loss, or for delays caused by events outside our reasonable control. Nothing in these terms limits rights you have under applicable consumer law. Where liability cannot be excluded, our liability is limited to the value of the affected order.
12. Governing law
These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts of India. We will always try to resolve a concern with you directly first.
13. Changes to these terms
We may update these terms as the store changes. The effective date at the top shows the latest version. The terms that applied when you placed an order will govern that order.
14. Contact
Questions about these terms? Email support@plushstory.shop or use our contact page.