1. Who we are
Plush Story is an online plush-toy store based in India. In this policy, “Plush Story”, “we”, “us” and “our” refer to the store operated at plushstory.shop. You can contact us about privacy at support@plushstory.shop.
2. Information we collect
We collect information you give us and a small amount of technical information needed to run the store.
Order and contact details
- Your name, email address and mobile number.
- Your delivery address, city, state and PIN code.
- Your order contents, order number, payment status and order value.
- Messages you send to our support email or contact form.
Payment information
Payments are processed by Razorpay. We receive confirmation that a payment was made and basic transaction details such as the amount, status and Razorpay identifiers. We do not receive or store your full card number, UPI PIN, CVV or netbanking password.
Browser storage
Your shopping bag is saved in your browser’s local storage so it is still there when you return on the same device. You can remove it by clearing this site’s browser storage. We do not use local storage to store payment details.
Technical information
Our hosting provider, Cloudflare, may process basic technical information such as IP address, browser type and request logs to deliver the site, protect it from abuse and keep it secure.
Advertising measurement
If we enable the Meta Pixel or another advertising measurement tool, it may collect information about your visit and actions on this site, such as pages viewed, products viewed and purchases, and share it with the advertising platform. We only use this to measure and improve our advertising. You can limit advertising cookies through your browser settings and the privacy controls offered by the relevant platform.
3. How we use your information
- To create, accept, pack, deliver and support your order.
- To send order updates and respond to your questions.
- To process payments, refunds and returns.
- To keep records required for accounting, tax and fraud prevention.
- To improve our products, website and customer experience.
- To measure advertising performance if advertising tools are enabled.
- To meet legal obligations and enforce our terms.
4. Who we share information with
We share only what is needed for the relevant service:
- Razorpay to process payments and refunds.
- Cloudflare to host the site and protect it from abuse.
- Delivery and courier partners to deliver your order.
- Advertising platforms such as Meta, only if advertising measurement is enabled.
- Professional advisers or authorities where required by law or to protect our legal rights.
We do not sell your personal information.
5. How long we keep information
We keep order records for as long as needed to fulfil the order and meet accounting, tax, consumer-protection and fraud-prevention requirements. Support messages are kept for as long as needed to resolve the issue and maintain a record of the conversation. Browser storage remains on your device until you clear it or it is replaced by newer cart data.
6. Security
We use HTTPS across the site, keep payment processing with Razorpay, and restrict access to order information. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
7. Your choices and rights
Subject to applicable law, you can ask us to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete information we no longer need to keep.
- Withdraw consent where we rely on consent.
- Raise a concern about how we handle your information.
Email support@plushstory.shop with your request. We may need to verify your identity before acting. Some records may need to be kept for legal or accounting reasons.
8. Children
Our store is intended for adults placing orders. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps.
9. Changes to this policy
We may update this policy as the store changes. The effective date at the top shows when it was last updated. Material changes will be reflected on this page.
10. Contact
Questions or requests? Email support@plushstory.shop or use our contact page.