Ordering & sizes
How do I choose the right size?
Every product page has a size chart with the approximate height and price for each option. Plush toys are soft and hand-finished, so the final height can vary slightly. If you are buying for a specific spot or gift, the product page is the best place to compare sizes.
Can I order more than one plush?
Yes. Choose a size, set the quantity, and add each friend to your bag. You can review everything together at checkout.
Do you take bulk or corporate gifting orders?
We would love to help with celebrations, return gifts and team gifting. Email support@plushstory.shop with the quantity, city and date you need, and we will reply with options.
Delivery
Is delivery free?
Yes. Delivery is free across India on all orders. The checkout total will show the delivery charge as ₹0 before you pay.
How long will my order take?
We aim to dispatch orders within 1–2 business days. Delivery usually takes 5–9 business days after dispatch, and up to 12 business days for remote PIN codes. These are estimates, not guarantees, and public holidays can add a little time.
Can I track my order?
When your parcel is dispatched, we will share tracking details on the email or mobile number used at checkout where available. You can also email support@plushstory.shop with your PS order number.
Do you offer cash on delivery?
Not right now. All orders are prepaid and paid securely through Razorpay using UPI, cards, netbanking or supported wallets.
Payments
Which payment methods can I use?
Razorpay supports UPI, credit and debit cards, netbanking and supported wallets. The exact options available to you are shown in the secure Razorpay window.
Do you store my card details?
No. Payment details are entered in Razorpay's secure checkout. Plush Story does not receive or store your card, UPI or netbanking credentials.
Returns & help
What if my plush arrives damaged or incorrect?
Please email support@plushstory.shop within 7 days of delivery with your order number and clear photos or a short unboxing video. We will arrange a replacement or refund once the issue is confirmed. Read the full delivery and returns policy.
Can I cancel my order?
Email us as soon as possible. If your order has not been dispatched, we can usually cancel it and refund the full amount to the original payment method.
Are the plush toys safe for young children?
Our plush toys are soft display and cuddle companions. Small parts, ribbons or embellishments can be a choking risk. Please inspect the toy before giving it to a child, remove any loose packaging, and supervise children under 3. Stop using a toy if a seam or part becomes loose.
Still need a hand?
Email support@plushstory.shop or use our contact page. We aim to reply within 1 business day, Monday to Saturday. Include your PS order number if your question is about an existing order.